The time I need to prepare an order for shipping varies. For details, see individual items.
Just contact me within: 3 days of delivery
Ship items back to me within: 7 days of delivery
But please contact me if you have any problems with your order.
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Because our products are natural and plant based, average shelf life ranges from 6 - 12 months. Please keep your products out of heat and sun for maximum shelf life. Keep all products dry.
If you are trying a new product, it's always best to spot test 24-48 hours prior to full application.
Please note it is the customer's responsibility to test for skin sensitivities prior to use. We are not responsible for negative reactions to product.
How to spot test: Apply a small amount of product covering 1/2 to 1 inch of the inner forearm or wrist. After 24-48 hours if no reaction has occurred, you can apply product. Should you get redness, irritation or other allergic reactions, please refrain from further use.
Please allow 3-5 business days for us to make products to order, excluding holidays. We do not ship out on holidays or on weekends. Once package is ready to ship, we will forward you the tracking information on Etsy.
Because of our strict hygiene standards, we do not accept returns on products that have been opened, used, or have the safety seal broken.
We can only allow exchanges or returns on items that are in new and unused conditions. No exceptions.
All our products are handmade in artisan batches here within our Chicago studio.